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Michael Leander talk with Bob Hayes

Duration : 6min 0sec | Channel : Marketing interviews
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An interview with Bob Hayes, Consultant, Chief Customer Officer at TCELab and president of Business Over Broadway. He is a scientist, analyst, blogger and author on customer experience management (CEM) and analytics. 
For more details about Bob Hayes visit - http://businessoverbroadway.com/
Follow Bob on Twitter at @bobehayes

To know more about Michael Leander visit - http://www.michaelleander.me/